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Customer Strategist Journal
Insurance
What Drives Customer Satisfaction During Insurance Claims Process?
One Week to Better Employee Coaching
Never Stop Learning: Employee Coaching Insights
Customer Centricity Comes Into Focus
When Customers Come First, Business Benefits Follow
What’s Next in the CX Evolution?
Technology
Don’t Stop at Journey Maps
Government and Public Sector
Everyone's a Customer
Uncover the Financial Value of Customer Experience
Retail and eCommerce
Staples Advantage Bets on Personalization and Convenience to ‘Make More Happen’
Putting CX to Work in Unique Ways
World: Asia-Pacific
Strong Leaders Equal Strong Business
Pinning Hope on Personalization Through Mobile
Customer Innovation Where You Least Expect It
Blog
Five Golden Rules: The Retailer’s Guide to Holiday Customer Service Success
Four Questions to Ask Before Launching a Customer Experience Strategy