October 11, 2017 Customer Strategist Industry Insights Healthcare Healthcare Dips Its Toe into Real-time Data Prodded by consumers, healthcare organizations and insurers are beginning to explore the benefits of real-time information.
October 11, 2017 Customer Strategist In Depth The Price Is Right, or Is It? Dynamic pricing without customer consideration doesn’t pay off.
October 11, 2017 Customer Strategist Perspectives Are Augmented Reality Sales Tools Ready for Prime Time? Here’s how to look at AR with clear eyes.
October 11, 2017 Customer Strategist Financial Services and Insurance Discover Takes on In-App Messaging The credit card company shares customer insights from the fast-paced world of mobile messages.
October 11, 2017 Customer Strategist Perspectives Throw Away Your Marketing Campaigns Real-time interaction management adds context in the moment to marketing initiatives.
October 11, 2017 Customer Strategist Perspectives All I Need to Know I Learned in Real Time The way we learn is changing, so employee learning strategies must change too.
October 10, 2017 Customer Strategist Redefining Real-Time Customer Experience Matching quality with speed in a digital world.
October 10, 2017 Blog Perspectives Five Myths About Artificial Intelligence Know your science fact from science fiction.
October 10, 2017 Customer Strategist Outlook What Could Go Wrong? Some real-time initiations look good on paper, but in practice they don’t always work out.
October 10, 2017 Customer Strategist Strategy Speaks Past Time, Real Time, and Soon Time Take a moment to see how humanity’s innovation and progress will forever change our perception of time.
October 5, 2017 Case Study Healthcare Providers One-stop healthcare shop Supporting a top 20 U.S. hospital, we streamlined toll-free calls into five categories according to complexity
October 4, 2017 Case Study Healthcare Payers Analytics unlocks employee potential A leading health insurance organization needed to effectively gather performance metrics for its contact center to find areas of improvement. Its associates were highly specialized and needed the best knowledgebase.
