January 16, 2016 Customer Strategist Change the Voice of Customer Conversation in the Contact Center Answer “why” questions to uncover opportunities to improve the customer experience.
January 11, 2016 Blog Healthcare Payers The Retention Race: Three Ways to Redefine the Member Onboarding Experience
January 6, 2016 Blog Marketing Data Insights: Three Steps to better customer journey data Building a data process framework will help marketers more easily kick-start their data journeys and realize faster results.
January 6, 2016 Blog Machine Learning Insights in Customer Analytics Artificial intelligence comes to everyday business, and analytics will never be the same.
January 6, 2016 Customer Strategist Lessons Learned From Hands-On CEOs These CEOs prioritize direct customer interaction as part of their daily executive responsibilities.
January 6, 2016 Customer Strategist Streaming Data Opens the Door to New Customer Insights Spotify and other leading digital companies are mining data streams for a deeper understanding of customer behavior.
January 6, 2016 Customer Strategist The Intersection of Business and Consumer Perspectives TeleTech research shows that consumers and companies are traveling down different paths when it comes to customer experience priorities.
