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Customer Strategist Journal
Healthy Employees, Healthy Business
Fintech
Changing (Service) Channels
Randomness Happens. Are You Ready for It?
Travel and Hospitality
Loyalty Is a Virtue and an Asset
A Powerful Business Driver
Media
Starting a Social Media Conversation
The Emergent Evolution of the Social Customer
Retail Banking
Customer Equity Management in Banking
Retail and eCommerce
Sainsbury’s Serves Up Fresh Customer Data
Insurance
Deciphering Customer Data
Payers
Prescribing a Healthy Customer Experience
A Conversation (Not a Lecture) About Social Media
Loyalty Program Strategy: 5 Best Practices to align with your Business Strategy
Cultivating the Top-Priority Touchpoint
The Art and Science of Customer Profitability
The Economics of Customer Engagement