July 10, 2014 Blog Synthesizing Knowledge and Technology to Deliver on Customers’ Omnichannel Support Expectations
July 8, 2014 Case Study Financial Services and Insurance Marketing Analytics Drive Costs Down 60% The insurance industry is highly competitive. Countless ads bombard consumers to sign up or switch providers. Cost-effective customer acquisition is a major challenge. That's where we come in.
June 30, 2014 Customer Strategist Enabling memorable experiences Technology on its own is amazing, but when multiple tools are used together to solve a person’s issue, they become much more powerful, and memorable.
June 30, 2014 Customer Strategist Communications Pardon the Disruption Fairfax Media CEO Greg Hywood discusses the new role of customers in the business of news.
June 30, 2014 Customer Strategist Communications Three Types of Advanced Analytics for Operators Separate what’s hot from what’s hype to make a real impact on telecommunications business.
June 30, 2014 Customer Strategist SMAC Dab in the Middle of Customers: A New CIO Agenda Social, mobile, analytics, and cloud technologies combine to revolutionize the customer experience.
June 30, 2014 Customer Strategist What “Technology Gets Personal” Means to Winners Winners of the Gartner and 1to1 Media CRM Excellence Awards share their thoughts on the intersection of humans and technology, with a customer-focused spin.
June 30, 2014 Customer Strategist Healthcare Technology’s Transformational Impact on the Healthcare Experience A look at some key improvements to the patient experience made possible through cutting- edge technology.
June 30, 2014 Blog Understanding the Intersection of Humanity and Technology Research examines consumer attitudes toward technology advancements.
June 30, 2014 Customer Strategist Technology’s Future: Simple + Personal Consumers reward companies that provide experiences that are simple AND personal, not one or the other.
June 30, 2014 Customer Strategist Innovation Drives Customer Experiences Advances in technology are helping manufacturers and dealers dramatically impact automotive customers’ experience.
June 30, 2014 Customer Strategist Retail Banking Cirque du Soleil Balances the Art and Science of Creativity Business intelligence gives the entertainment company new insights about shows, customers, and markets
