April 7, 2023 Customer Strategist Industry Insights Public Sector and Government A 4-step guide to federal government CX improvements How to meet PMA mandates and improve customer satisfaction across agencies
April 6, 2023 Video Celebrating 40 years of smiles From our humble beginning in a tiny nursery school, TTEC has grown into a global customer experience leader employing close to 70,000 people.
April 6, 2023 Blog Media and Entertainment 5 ways to help gamers stay in the game by giving them control
April 4, 2023 Tips and Takeaways Achieve smarter AI with better data annotation And learn why data annotation is a CX differentiator
April 4, 2023 Blog Retail and eCommerce Every retailer can offer personalized CX that feels high-end (here's how)
March 31, 2023 Case Study Retail and eCommerce 98% model accuracy through annotation We built a better algorithm to help categorize products
March 31, 2023 Case Study Travel and Hospitality Annotation reduces process time from 7 minutes to 1 We worked with our client to add a human judgment element to this process, with each review taking fewer than 60 seconds, rather than 7 minutes
March 21, 2023 Case Study Public Sector and Government Surge support: A public sector contact center goes live fast when disaster strikes Ongoing state of readiness enables 600 U.S.-based associates to mobilize in work-from-home setup, handling 148K calls
