February 23, 2023 Blog Healthcare Not to belabor the point, but workforce matters for consumer-directed healthcare acquisition and retention strategy
February 21, 2023 Case Study Retail and eCommerce Flexible sales support generates 8x ROI during seasonal volume surge TTEC sales team provided fast, expert, short-term help when a fire safety company needed it most
February 21, 2023 Case Study Healthcare Payers Robust CX strategy enables healthcare company to roadmap for growth Data is the linchpin of triumphs in customer experience, smart staffing, innovative technology, and operational savings
February 13, 2023 Blog Media and Entertainment 3 trust and safety pitfalls that can spell ‘game over’ for your brand
February 8, 2023 Customer Strategist Retail Banking The Evolution of E-Commerce Bernard Luthi of online shopping giant Rakuten shares how his firm draws on digital consumer insights to personalize the customer experience and strengthen business outcomes.
February 6, 2023 Blog Media and Entertainment Level-up your player experience by understanding gamers’ motivations
February 2, 2023 Blog Retail and eCommerce Seen and heard at NRF: Retailers eye opportunities in 2023, even amid uncertainty
February 1, 2023 Case Study Healthcare Training makeover revives associate engagement and improves AHT A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores
January 31, 2023 Case Study Travel and Hospitality Policy annotation flags issues easier 6M user-generated content posts reviewed
January 30, 2023 Customer Strategist Customer Experience Innovation: Then and Now How has customer experience evolved since 2010?
January 25, 2023 Blog Travel and Hospitality Travel CX trends: Put the info travelers need at their fingertips (and fast!)
