Resources

Banana Republic Prepares for the Future Culture of Retail

The retailer arms its global leaders with the skills they need to overcome industry challenges and achieve peak performance.

BalticMiles Crowdsources Its Growth Strategy

Facebook and Twitter serve as launching pads for crowdsourced customer feedback at the loyalty program.

Balancing Innovation with Execution

B2B sales will never be the same

6 strategies to future-proof your sales efforts.

B2B Customers Want Relationships, Not Sales

In Automated Age, Corporate Culture Counts More Than Ever

Automakers Redefine Mobility in an App-based World

With a foundation of data, OEMs can meet the changing transportation needs of consumers.

Authentic Interactions Break the Internet

AT&T Eyes the CX of the Future

The telco giant is transforming the way it listens to employees and customers.

The Art and Science of Customer Profitability

New Jersey Performing Arts Center uses lifetime value to develop a profitable customer strategy based on individualized, personal service. Chief Customer Officer Toni Hendrix explains.

Are You Perpetuating the “Omnichannel” Myth?

Are You Meeting Consumers’ Mobile Expectations?