February 10, 2022 White Paper Automotive Innovative electric vehicles need innovative customer support
February 4, 2022 Blog Avoid these 3 common mistakes when it comes to average handle time vs. average talk time
January 26, 2022 Blog Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution
January 25, 2022 Case Study Healthcare Payers New hire training redesign transforms member experience and saves millions in costs TTEC helped a major regional payer save $1.3M in costs and achieve double-digit CSAT improvements with a redesigned contact center employee training and resources
January 21, 2022 Blog Retail and eCommerce 3 ways retailers are adapting to higher customer expectations
January 19, 2022 Case Study Healthcare Payers Transforming a frustrating member experience into a winning experience TTEC equipped a large regional payer with the learning and performance insights and expertise needed to make vast improvements to its member support experience
January 17, 2022 Case Study Travel and Hospitality Expert support boosts hotel bookings by 20% When a major hotel brand needed to grow its new discount program, TTEC’s sales experts jump-started inside sales to engage prospects
January 14, 2022 Case Study Automotive Omnichannel expansion leads to $13M in sales TTEC guided a major auto brand in expanding its channel offerings and increasing sales without increasing headcount
