Resources | TTEC

July 20, 2021 Case Study Communications

Proactive automation solution yields $13M in accelerated debt collection

A team of forward-thinking leaders seized an opportunity to drive efficiency with a focus on improving the debt collection process for a telco client
July 19, 2021 Blog

Customer retention vs. customer churn: should I stay or should I go?
July 19, 2021 Blog Retail and eCommerce

Your guide to the holiday season: 3 tips for retailers
July 19, 2021 Case Study Healthcare Providers

Mapping the way to excellent patient experiences

TTEC defined a digital transformation roadmap and opportunities for driving efficiency and productivity as part of a healthcare organization’s goal for a centralized, patient-centric experience
July 8, 2021 Blog Retail and eCommerce

Here’s how retailers are shifting from surviving to thriving in a new normal
July 8, 2021 Blog Public Sector and Government

4 CX changes to prepare for as the public sector embraces the cloud
July 6, 2021 Case Study Healthcare

Healthcare firm eliminates inefficiency for superior CX and savings

TTEC helped a nationwide home infusion provider turn an underperforming business unit around by overhauling key areas in reporting, data analytics, organizational design, and more
June 30, 2021 Datasheet Retail and eCommerce

Master the effortless retail experience

Enabling the highest customer satisfaction at the lowest overall cost
June 28, 2021 Case Study State and Local Governments

Vaccine scheduling support when every minute counts

TTEC guided a state health department in rapidly scaling and staffing its contact center to deliver urgent COVID-19 vaccine scheduling support
June 28, 2021 Podcast

What's Now and What's Next in Customer Experience
June 25, 2021 Blog

On Premise vs Cloud Contact Centers: 3 Critical Differences
June 25, 2021 Blog

How the Pandemic Has Reshaped CX Value