Resources

A smarter approach leads to happier customers

Logitech was looking to understand what was happening in each region. With our analysis, they achieved immediate self-help improvements and a better NPS

Crystal ball? No. Predictive analytics? Yes

Our client was transitioning from a product-led culture to one designed around service. Our job was to help them better understand the customer journey and the risk factors for customer churn.

Providing rapid contact center assistance during disaster relief

After a massive flooding, when 6 months' rain fell in 3 days, we stood up a 190-person team to help the Red Cross assist victims

Off-site IT for on-site ROI

A global retailer operated by the U.S government and veterans was experiencing robust growth in its online presence. We helped implement a solution that helped reduce our clients' costs.

A creative solution for Forbes.com

Forbes asked for our help in finding ways to eliminate waste and improve accuracy in advertising operations. We helped create a better integrated team, which improved the quality and speed of their new advertising.

Credit union works hard to stay on top

One of the highest-rated credit unions in the U.S. asked us to help protect their high customer satisfaction scores by improving the internal operations of the company. We developed a series of workshops to help.

22K users in one launch day = Medical history

Electronic Health Record (EHR) adoption is quite possibly the greatest, and costliest, challenge facing modern healthcare organizations. We helped our client manage the process and transfer all 22K users

BMW drives the dealer experience forward

BMW was looking to better understand the journey of their own customers so they could enhance the overall dealer experience. We helped overhaul their relationships with dealerships.

Dynamic retail support is a win, all year long

Our client had a large influx of staffing they needed to achieve by the holidays – but they wanted to avoid that issue in the future. We helped them better understand humanify@home and created a better training solution

Driving lease loyalty

A global auto manufacturer uses data analytics to increase lease renewals and new vehicle sales

Not winning business? Try winning hearts

Our client was having a hard time generating new subscribers from its existing sales programs. We designed and supported a new program that increased sales conversions 62%.