Resources

Accelerated training results with RealSkill learning

An online travel agency worked with TTEC to develop a powerful learning program that increased speed to scale while empowering associates to be better informed and confident in delivering excellent customer support

Driving better CX through improved employee training

TTEC revamped associate training at a luxury automotive manufacturer to significantly reduce escalated and transferred calls

Strategic knowledgebase optimization leads to better CX and EX

A major healthcare company purged its siloed and outdated knowledgebase, reducing unused articles by more than 90% and helping associates deliver better experiences faster

Unified training curriculum exceeds targets

TTEC helped a cooking equipment manufacturer transform its disparate new hire training and processes into a cohesive training curriculum, increasing efficiency and effectiveness

From messaging underperformer to high achiever

TTEC applied its coaching expertise and industry knowledge to transform a large wireless carrier’s underperforming inbound messaging channel into a top-performing sales engine