Resources | TTEC

October 1, 2021 Case Study Car Rental

Agile and rapid support clears massive backlog

When a car parking app’s back-office team was overwhelmed by inbound customer cases, TTEC swiftly eliminated the problem with a nimble team of experienced staff and resources
September 29, 2021 Podcast

CX BanterCast: Watch out for poor digital experiences
September 29, 2021 Datasheet Travel and Hospitality

Fly high with effortless Travel and Hospitality experiences

Enabling the highest customer satisfaction at the lowest overall cost
September 28, 2021 Blog

Get the conversation right: Chatbot vs. messaging
September 27, 2021 Case Study Communications

RealSkill shrinks contact center attrition

TTEC helped a telecommunications firm overhaul its training curriculum with an AI-enhanced, demand-based curriculum that kept new hires engaged and quickly honed their skills
September 16, 2021 Blog

Align sales and marketing to gain customers, drive growth
September 7, 2021 Podcast

From spreadsheets to AI: A look at the future (and past) of customer service
September 3, 2021 Video

Effortless Banking Experience
September 3, 2021 Blog

Outsourcing vs. managed services: Knowing the difference will save you time and money
August 31, 2021 Blog Healthcare

Turn healthcare contact center challenges into opportunities
August 30, 2021 Case Study Retail and eCommerce

Omnichannel transformation

TTEC guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale
August 25, 2021 Blog Retail Banking

Banking reimagined: How Citizens Bank plans to stay ahead in a digital landscape