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More insights from TTEC
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Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
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Automation decreases associates’ login time by 61%
A streamlined process saves associates 10 minutes per day
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4 ways to cut contact center costs without sacrificing CX
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Customers last when you put them first
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Overcome the hospitality labor shortage with the right mix of AI and CX
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Generative AI makes its mark
AI tools to augment associates are beginning to generate outcomes and impact
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AI evolves from blueprint to tangible reality
What’s the real deal with today’s use of AI?
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Feeling overmatched by fraud? There’s a smart way to use ML and AI to save time, cost
Modern fraud management combs through massive volumes of data to reveal patterns and signals that inform detection and mitigation strategy
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Next enrollment season: Ready for a reset?
Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?
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Is generative AI making customer experience worse?
Traditional bots can’t meet rising customer demands
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Wearable AI tech gives Tractor Supply employees instant answers
With new tool, employees gain “an expert in their ear” to help customers faster
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