January 27, 2020 Case Study Retail and eCommerce Turning Up the Heat on Cold Call Conversions Removing pain points from the sales process delivers above-target performances
January 17, 2020 Customer Strategist Automotive Navigating Disruption: AAA Northeast’s Digital Transformation The automotive club is reimagining member experiences to stay ahead of the curve.
January 17, 2020 Customer Strategist Send a Clear Message to Customers Messaging trends for a connected customer future.
January 17, 2020 Customer Strategist Retail Banking Digital Transformation or Bust Retailers and others are battling to adapt to an economy where flexibility and proactivity win the day.
January 17, 2020 Customer Strategist Say I Do to Customer Service Co-founders of jewelry startup Marke NYC share their customer service lessons learned.
January 17, 2020 Customer Strategist Redefining Disruption What should companies do when ‘move fast and break things’ isn’t enough?
January 15, 2020 Customer Strategist Enter a New Reality of Employee Training Prepare your workforce with simulated learning that mirrors real-life scenarios.
