The future of retail is about removing barriers. At NRF 2020, retail partners demonstrated the many ways brands can blend online and offline experiences and combine different data sources to produce a fluid, personalized experience. Here are highlights from the Innovation Lab, a showcase of startups that are re-envisioning the retail journey with cutting-edge technologies.
NRF 2020 Recap: Retail Experiences Re-envisioned
5 myths about BPOs – busted!
5 myths about BPOs – busted!
More insights from TTEC
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Generation AI: Conversational Clarity
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Colombia y el Futuro del CX
Cómo y porqué las empresas líderes están aprovechando las ventajas competitivas del offshore en Colombia para la experiencia de cliente
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TTEC milestones set launchpad to CX job creation in India
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Welcome to TTEC Malaysia
Meet customer demand with Asian language support and CX excellence
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Strategic partners bring the right mix of AI and people to boost CSAT
TTEC and Flip helped a growing retailer realize automation’s full potential
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Generation AI: Carla and Performance Enablement Platform
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Generation AI: Henry and RealSkill Training
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Operating costs slashed 30%-50%, productivity doubles for banking firm
Innovative quality assurance tools and efficient protocols improve the customer experience
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Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
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Fraud management, AI, discipline drive $91M savings for travel company
TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
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Coveted QA and ultrathin error rates of just 0.03% earn GE Healthcare Center of Excellence status
TTEC’s revamped curriculum and cream-of-the-crop offshore talent achieve high quality scores across 16 LOBs
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