September 30, 2022 Customer Strategist Retail and eCommerce Case study: ThirdLove’s Secret to Getting Intimate With Customers The online startup has upended bras with data science and is just getting started.
September 30, 2022 Customer Strategist Can You Spot a Toxic Company Culture? Hint: It’s a bad sign if employees don’t speak up.
September 29, 2022 Customer Strategist Retail and eCommerce Brewing a Turnaround at DAVIDsTEA The retailer shares insights on its data-driven transformation and loyalty lessons learned.
September 29, 2022 Customer Strategist Travel and Hospitality Best Western Prepares for an Interconnected Future Senior Manager of Digital Outreach Lonnie Boutté explains why his role has an expiration date, and why he’s OK with that.
September 28, 2022 Customer Strategist Communications AT&T Eyes the CX of the Future The telco giant is transforming the way it listens to employees and customers.
September 26, 2022 Customer Strategist The AI Divide Consumers have a love-hate relationship with artificial intelligence.
September 26, 2022 Customer Strategist ADP Gets to the Heart of Emotional Connections The company takes a strategic approach to building emotional connections with customers and drives significant outcomes.
September 26, 2022 Customer Strategist 8 Ways for CEOs to Rethink Employee Engagement When employees have confidence in their leaders, they are more likely to be engaged in their work and committed to the organization.
September 26, 2022 Customer Strategist 7 Customer Service #Fails That Yield Insights What looks like a mistake today could lead to a breakthrough tomorrow.
September 23, 2022 Customer Strategist Retail Banking 5 Ways to Make Financial Customer Support Smarter and Faster in a New Reality Start reimagining the customer experience.
September 23, 2022 Customer Strategist 5 Ways Companies are Becoming Truly Customer-Centric New research shows that companies are entering the next phase of customer-centric transformation.
