July 13, 2016 Customer Strategist Retail Banking What’s Next in Omnichannel Retail? Omnichannel retailers are experimenting with digital dressing rooms, endless aisles, and more as they move closer to u
April 15, 2016 Customer Strategist Company Culture Defined We asked employees in different departments to explain what company culture means to them.
January 6, 2016 Customer Strategist Streaming Data Opens the Door to New Customer Insights Spotify and other leading digital companies are mining data streams for a deeper understanding of customer behavior.
January 6, 2016 Customer Strategist Safelite AutoGlass Gives Data Insight a Seat at the Table The glass repair and replacement company transformed its customer experience with data.
October 9, 2015 Customer Strategist Strong Leaders Equal Strong Business A multinational company strengthens its talent pipeline and sets up future leaders for success.
October 9, 2015 Customer Strategist Staples Advantage Bets on Personalization and Convenience to ‘Make More Happen’ The company fights off disruption by engaging with customers in new ways to drive revenue.
July 7, 2015 Customer Strategist Financial Services and Insurance Mobile Payments: The Next Big Opportunity in Commerce MasterCard sets its sights on mobile payments as a new way to engage consumers.
July 7, 2015 Customer Strategist Automotive GM Goes All In on Connected Vehicles The automaker is betting it can improve the driver and passenger experience through integrated mobile services.
April 3, 2015 Customer Strategist There’s No One More Loyal Than a Sports Fan Basketball, baseball, and hockey teams innovate to live up to loyal fans’ expectations.
April 3, 2015 Customer Strategist Healthcare Healthcare's Loyalty Landscape Here’s what it takes to drive engagement and retain members.
October 2, 2014 Customer Strategist Retail Banking Chegg Taps Into the Minds of Young Consumers The online retailer uses audience data to meet the needs of fickle yet valuable young adult consumers.
