April 13, 2018 Customer Strategist How Blockchain Will Upend the Customer Experience Bitcoin may have disrupted finance, but blockchain is poised to transform many more industries.
October 11, 2017 Customer Strategist Industry Insights Healthcare Healthcare Dips Its Toe into Real-time Data Prodded by consumers, healthcare organizations and insurers are beginning to explore the benefits of real-time information.
October 11, 2017 Customer Strategist In Depth The Price Is Right, or Is It? Dynamic pricing without customer consideration doesn’t pay off.
October 11, 2017 Customer Strategist Financial Services and Insurance Discover Takes on In-App Messaging The credit card company shares customer insights from the fast-paced world of mobile messages.
October 10, 2017 Customer Strategist Redefining Real-Time Customer Experience Matching quality with speed in a digital world.
July 11, 2017 Customer Strategist Travel and Hospitality Culture Shock How is corporate culture affected when automation meets the workplace?
June 30, 2017 Blog Retail and eCommerce From the Road: Wayfair Raises the Bar on Personalized Customer Service
