April 21, 2017 Customer Strategist Retail Banking The Power of Storytelling Walgreens looks to influencers to help reach customers in effective and engaging ways via mobile.
April 19, 2017 Customer Strategist Microsoft Shifts Gears in an Experience Economy Microsoft U.S. CMO and General Manager Grad Conn explains how the company is evolving to keep up with customer demands.
January 19, 2017 Blog Retail and eCommerce Retail’s Hail Mary: Why Retailers are Betting on In-Store Data Insights
January 16, 2017 Customer Strategist What to Expect from the Rise of Chatbots Here’s what business leaders need to know about the messaging apps and chatbots that are rapidly gaining users and screen time.
January 5, 2017 Customer Strategist Travel and Hospitality The Data-Driven Traveler Digital trends are transforming the travel industry.
January 5, 2017 Customer Strategist Solving for X: Why the Future of Business is Experiential Brian Solis explains why companies must shift from product-centric strategies to cultivating outstanding experiences to remain competitive.
October 11, 2016 Customer Strategist Automotive Where the Rubber Meets the Road Bridgestone tire and auto care upends traditional perceptions of the visit to a mechanic with a dedicated customer focus.
