September 23, 2022 Customer Strategist In Depth 5 predictions for driving customer experience success in 2022 Innovative CX and EX will be key differentiators.
September 21, 2022 Customer Strategist The 2021 retail holiday season: A barometer of CX changes to come Retailers are revising their playbooks.
June 24, 2022 Blog Forrester CX conference recap: Digital-first falls flat, virtual employees cultivate culture
June 10, 2022 Blog Retail and eCommerce Excerpt: 3 ways retailers are combatting holiday season challenges this summer
May 25, 2022 Customer Strategist Industry Insights Retail and eCommerce 3 ways retailers are combatting holiday season challenges this summer Preparation breeds success.
May 25, 2022 Customer Strategist In Depth Customer intent is a treasure trove of actionable data hiding in plain sight Better insights = happy customers
May 25, 2022 Customer Strategist Profile Happy customers are closer than they appear Hendrick Automotive Group was awarded top honors for its online reputation and more.
April 12, 2022 Blog Omnichannel vs. multichannel contact center support: Turn key differences into competitive advantages
April 12, 2022 Blog Omnichannel vs. multichannel contact center support: Turn key differences into competitive advantages
