February 28, 2022 Customer Strategist From experimental to scalable: The evolution of the retail experience Retailers are shifting short-term solutions into new, standardized practices.
February 28, 2022 Customer Strategist Here’s where banks can deliver the most value, now and in the future Capturing customer intent is just the beginning.
February 28, 2022 Customer Strategist EX = CX: How to create a thriving gigCX model Understand what motivates and incentivizes gig workers.
January 21, 2022 Blog Retail and eCommerce 3 ways retailers are adapting to higher customer expectations
December 6, 2021 Customer Strategist Automotive How Volkswagen Group UK launched a contact centre in the middle of a pandemic Strong communication is key.
December 1, 2021 Customer Strategist Retail Banking Financial Services CX: From transactional experiences to relationship-building Here’s how financial institutions can maintain momentum on building better customer relationships.
September 3, 2021 Blog Outsourcing vs. managed services: Knowing the difference will save you time and money
August 25, 2021 Blog Retail Banking Banking reimagined: How Citizens Bank plans to stay ahead in a digital landscape
July 29, 2021 Customer Strategist How to retain employees during the Great Resignation Passive leadership is no longer enough.
July 8, 2021 Blog Retail and eCommerce Here’s how retailers are shifting from surviving to thriving in a new normal
