Resources | TTEC

June 21, 2019 Blog

3 Steps to Inside-Out AI
June 20, 2019 White Paper

CultureCX

Why Employee Happiness is Good for Business
June 20, 2019 Cheat Sheet

3 Strategies for Avoiding Bot Failures in Your Contact Center

In this guide, learn best practices for training AI and implementing chatbots before letting them interact with customers
June 19, 2019 Blog

Forrester CX NYC 2019: How to Break Through Stagnant Customer Experiences
June 17, 2019 Trends Report Retail and eCommerce

Trend Watch 2019: Make that Retail Transformation Count
June 14, 2019 Blog

B2B Sellers: Don’t Fall for the B2C Imitation Trap
June 12, 2019 Blog

The Bots Are Coming (to Assist)
June 11, 2019 Cheat Sheet

How to deliver epic Customer Experience with today’s ‘behind the scenes’ bots

In this guide, learn best practices on how virtual associates can augment human intelligence in the call center
June 7, 2019 Blog

Unlock Customer Loyalty with Emotional Engagement
June 5, 2019 Blog

Want to Win the Automation Race? Start with People and Processes
June 5, 2019 Cheat Sheet

5 ways to get ahead in the race to Contact Center Automation
June 3, 2019 Podcast

The Buying Journey DNA