Tech Support
as a Service
The end to technical difficulties. Deliver expert,
empathetic tech support customers crave.
Tech Support
as a Service
The end to technical difficulties. Deliver expert,
empathetic tech support customers crave.
Plug into next-level tech support
When customers have a tech issue, their world stops and they demand an immediate solution. Get them back up and running – fast, with our world-class support combining expert tech know-how with skilled customer experience care. We provide award-winning digital solutions to fix simple technical issues and the human experience and expertise to solve more complex problems, helping companies earn higher NPS and CSAT scores at a lower cost.
Experienced tech talent
Our deep pool of experienced tech support associates, trained on both technology and how to excel with customer empathy, are ready to jump in at a moment’s notice to provide support that increases customer satisfaction and exceeds company goals.
CSATincrease in CSAT and reduced time to first response
Intelligent automation with a human touch
Customers want to engage immediately to resolve their tech issues in whatever channel they prefer. Our digital-first tech support solutions ensure high-productivity that also increase customer satisfaction.
15%increase in CSAT and reduced time to first response
Proactive solutions get ahead of customer pain points
We don’t just fix problems on repeat. We work to identify and solve potential issues before they happen. By finding and fixing issues before they reach customers, proactive solutions reduce customer friction AND costs.
7%decrease in AHT and increase in issue rate resolution
Tech Support for all customers needs
Security and login support
- Password Resets
- Login Issues
- Authentication
- Security
- Billing
- Fraud Protection
Product and warranty support
- Return Merchandise
- Ordering / Shipping / Returns
- Peripherals / PC Support
- Recall Support
- Warranty Issues
- Connected Devices
Sales and user support
- Sales
- Web Support
- Membership Support
- Service Validation
- Navigation Issues
Training and QA support
- Tech Training
- Logistics Support
- Site Management
- Real-time Trouble Shooting
- Quality Assurance
Optimize customer experience with a tech support partner
Delivering fast, seamless tech support is a must. Nothing irritates customers more than technical difficulties, so when they have to contact tech support they’re often already frustrated. In these moments, focusing just on the technology isn’t enough. Your tech support operation needs a strong focus on customer experience (CX), too, to ensure your support is empathetic and proactive. Learn more in our Tips and Takeaways
Optimize customer experience with a tech support partner
More insights from TTEC
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Help desk reduces AHT, dead air, and ambiguity for quicker resolution
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Skilled tech support slashes hold times 93%
Expert associates and the right CRM drive better, faster resolutions
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Yep, wellness is a BIG DEAL in the tech support space too
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The right blend of tech support and CX enables better, faster resolutions
TTEC’s tech support associates help company achieve 90% CSAT
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Provide faster tech support and improve CX with co-browsing
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Tech support alone isn’t enough (you need great CX, too)
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Optimize customer experience with a tech support partner
Explore 3 benefits of partnering with a CX expert
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