Customer Intent

AI-powered insights (and experts putting them to work) revolutionize quality

TTEC disrupts the market with innovative, next-gen digital approach

Transforming a frustrating member experience into a winning experience

TTEC equipped a large regional payer with the learning and performance insights and expertise needed to make vast improvements to its member support experience

Innovative call flow enhancements zap a major pain point

When a large regional payer struggled to increase health plan enrollments, TTEC replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate