May 23, 2024 Service Flex EX Our FlexEX approach is an agile workplace strategy that meets the needs and preferences of today's workforce.
May 17, 2024 Service Workforce Optimization Services Extract maximum return from your most valuable asset
May 17, 2024 Case Study Financial Services and Insurance Insurance company optimizes back-office operations by 20% A Canadian insurer eliminated waste in its back-office operations, resulting in happy customers — and happy employees
May 17, 2024 Case Study Automotive Simulated learning accelerates great service Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.
April 25, 2024 Customer Strategist Perspectives Conversation intelligence: A soup to nuts primer Contact centers are uniquely positioned to harness the best of always-on monitoring and algorithms to lift CX
April 18, 2024 Strategy Guide Convert hidden sales potential into revenue growth Service to sales enters a new AI era for maximum results
March 29, 2024 Case Study High Tech Expert outsourced collections team drives fast results TTEC helped a growing company when its in-house team struggled to scale
