Rightshoring

Cost savings and happy employees all year long

We worked with a leading P&C insurance firm to recruit and cross-train associates for the seasonal fluctuations of multiple lines of business, eliminating new hire costs and maintaining institutional knowledge throughout the year

A hands-on approach delivers world-class, global customer care

Customer care keeps up with product innovations to serve customers better

A clear vision spurs sales and service

A near-shore team of brand ambassadors helps guide online customers through the sales and service journey

Mobile phone operator sends a clear CX message

A 10-year strategic partnership with a global communications company developed groundbreaking messaging solutions for the customer experience

Easing tax season stress

A software company wanted to improve its ability to handle the fluctuations in customer demand while consolidating training with a single partner

Delivering an end-to-end customer service solution

Our client was looking to expand their European footprint, but needed to support all languages. We helped implement a central service hub that supported all European languages

Exceptional service, tailored to fit

Our client’s support volumes increased up to 200% and was hindered by outdated staffing models and scheduling abilities. We used humanify@home to deliver a quality experience