September 27, 2024 Case Study Retail and eCommerce AI-powered insights (and experts putting them to work) revolutionize quality TTEC disrupts the market with innovative, next-gen digital approach
May 9, 2024 Case Study Retail and eCommerce AI-enhanced coaching sends productivity soaring 97% Next gen QA solution boosts associate experience, customer sentiment for CPG firm
March 14, 2024 Strategy Guide 4 reasons why you should use the right CX partner Discover how to optimize your contact center operations with innovative collaboration
January 31, 2024 Case Study Healthcare Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
June 14, 2023 Glossary Term Speech Analytics Speech Analytics are the analysis of transcribed voice and ingested text engagements along with metadata including CRM and notes to identify trends, voice-of-the-customer insights, performance drivers, and other insights.
June 9, 2023 Glossary Term Customer Intelligence Customer Intelligence (CI) is information pulled from both internal and external sources of customer data.
September 23, 2022 Customer Strategist 5 Customer Analytics Benefits for senior management to optimize enterprisewide
September 21, 2022 Blog 4 CX Metrics That Reveal a More Complete Customer Picture Rethink customer survey metrics to accurately measure CX transformation.
September 21, 2022 Blog 4 CRM Trends Driving CRM Innovation CRM Technology capabilities provide new opportunities to improve the customer experience.
June 21, 2022 Service Speech and Predictive Analytics Amplify the power of listening and gain insights into customer expectations, preferences, and pain points.
