May 17, 2024 Service Translation and Communication Enhancements Eliminate communication barriers with our AI-enhanced platform and services
April 23, 2024 Case Study Retail and eCommerce Customer correspondence hits new quality targets for retail chain AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity
January 31, 2024 Case Study Healthcare Voice enhancement lifts NPS 9% for major health group AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT
June 8, 2023 Tips and Takeaways 5 CX building blocks for successful AI Learn the keys to a strong CX foundation for AI
June 14, 2021 Case Study Retail and eCommerce Deliveroo smashes language barriers with real-time translator The delivery company gained a powerful contact center platform that supports numerous capabilities such as live chat with built-in automatic two-way translation using Amazon Connect and Amazon Translate
