October 3, 2022 Blog This Customer Service Week we celebrate the people who bring great experiences to life
September 29, 2022 Customer Strategist Financial Services and Insurance Branding Through the Eyes of the Customer Affinity Federal Credit Union Chief Brand Officer Jacqui Kearns answers to the real boss: the firm’s members.
March 31, 2022 Blog How to keep and engage your top talent (even if they don’t want to come back to the office)
February 28, 2022 Customer Strategist How Schwan’s Home Delivery retains its human connections during a digital transformation The right tools and people make all the difference.
February 4, 2022 Blog Avoid these 3 common mistakes when it comes to average handle time vs. average talk time
January 26, 2022 Blog Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution