Cara Rosner, Senior Editor

Going green’s not just for Earth Day; it’s a year-round pledge at TTEC

How to keep and engage your top talent (even if they don’t want to come back to the office)

How to keep your best employees (even if they refuse to return to the office)

Avoid these 3 common mistakes when it comes to average handle time vs. average talk time

Struggling to become digital-first? It’s time to rethink first call resolution vs. first contact resolution

A focus on CX and EX helped Citizens Bank thrive amid pandemic

3 ways to transform a sales pipeline into a powerful lead generator

This Customer Service Week, we celebrate the power of service

Align sales and marketing to gain customers, drive growth

BPA vs. RPA vs. RDA, Oh My! Here are the Differences and Similarities