April 26, 2024 Customer Strategist Industry Insights Healthcare Next enrollment season: Ready for a reset? Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?
January 9, 2024 Blog CBS News Sunday Morning: AI can be the ‘blast shield’ that makes contact center associates heroes
June 27, 2023 Blog Bust the myth: AI won’t make hourly workers extinct but it could turn them into superheroes
June 14, 2023 Customer Strategist C-Suite Strategies Healthcare Folx Health Q&A: Care designed for a marginalized community Chief clinical officer describes how care and resources engage LGBTQIA+ people who might otherwise neglect their health
June 13, 2023 Customer Strategist Perspectives Tuchman: New world of constant transformation is here Customer experience – how the collection of micro moments is handled – is the hallmark of a brand, says TTEC CEO
June 13, 2023 Customer Strategist C-Suite Strategies Healthcare Providers AI can help lift the patient experience but the real Rx is low-tech: Listen Stanford Health Care’s chief patient experience officer advocates a new level of interconnectedness
June 13, 2023 Customer Strategist Industry Insights Healthcare Payers Compassion bots: The softer side of AI for AEP Algorithms incorporate empathy data to train heath plan support associates to be nice and productive
June 13, 2023 Customer Strategist Industry Insights Retail Banking Peace of mind and banking are not mutually exclusive In times of uncertainty, consumers welcome empathetic interactions with knowledgeable contact center associates
