Denise Power, Senior Writer Resources | TTEC

March 17, 2025 Blog

Richer data, human-powered context fortify payment fraud mitigation
December 2, 2024 Customer Strategist C-Suite Strategies Healthcare

For a taste of what makes the experience exceptional, look to Northwell Health
September 17, 2024 Customer Strategist Proof Points

CCMA report: Data analytics reinvents the contact center, starting with the front line
August 7, 2024 Blog

A roles-based AI approach helps CX associates and leaders bring their A Game
April 26, 2024 Customer Strategist Industry Insights Healthcare

Next enrollment season: Ready for a reset?

Consumers are more sophisticated than ever about their choices. Can your program rise up to meet them where they want to be?
March 26, 2024 Blog

Tales of a ham-fisted service-to-sales debacle
March 6, 2024 Blog Communications

Humanizing AI takes center stage at Mobile World Congress
February 2, 2024 Blog

With AI giddiness gone, 2024 shapes up as a year of action
January 9, 2024 Blog

CBS News Sunday Morning: AI can be the ‘blast shield’ that makes contact center associates heroes
July 11, 2023 Blog

Free generative AI training aims to nudge broader adoption
June 27, 2023 Blog

Bust the myth: AI won’t make hourly workers extinct but it could turn them into superheroes
June 14, 2023 Customer Strategist C-Suite Strategies Healthcare

Folx Health Q&A: Care designed for a marginalized community

Chief clinical officer describes how care and resources engage LGBTQIA+ people who might otherwise neglect their health