April 11, 2018 Customer Strategist Fly Fishing in the Big Data Lake Knowing where and how to cast your insights line makes all the difference in what you catch.
April 21, 2017 Customer Strategist Finding Strength in Weak Signals Measure new customer experience metrics for an agile world.
June 29, 2016 Blog Omnichannel Data is the key to CX Success Omnichannel data mapping that shows what customers value and what a company delivers can uncover actionable insights for channel optimization
