Tom Hoffman, Executive Business Editor, 1to1 Media | TTEC

September 30, 2022 Customer Strategist Perspectives

Can You Spot the AI?

Companies are already reaping benefits from AI that enhances—rather than replaces—humans.
September 30, 2022 Customer Strategist

Can Your Company Compete on Trust?

Business leaders recognize the importance of earning customers’ trust. Still, according to a Peppers & Rogers Group study, many business leaders often overlook the foundational elements of customer trust.
September 29, 2022 Customer Strategist

Big Data: What Are Firms Actually Doing With It?
September 28, 2022 Customer Strategist

Applying Customer Analytics for Business Success

Customers share a plethora of information about themselves with companies. Organizations can glean additional insights using sophisticated anlytical tools.
July 1, 2017 Customer Strategist

Conquering the Multichannel Conundrum
October 18, 2016 Customer Strategist

The Evolution of Customer Service
October 14, 2016 Customer Strategist

The Customer Service Experience: Make it Easy

Rising customer expectations are pushing companies to deliver better and more intelligent service driven by sophisticated digital tools.
October 13, 2016 Customer Strategist

Customer Service: Where We’ve Been and Where We’re Headed

Customer service has come a long way in a relatively short period of time.
July 12, 2016 Customer Strategist

Omnichannel: A Quasi State of Readiness
July 12, 2016 Customer Strategist

Connect the Dots on Cross-Channel Customer Care

Aberdeen Group’s Omer Minkara breaks down the disconnects that prevent seamless omnichannel customer service.
April 15, 2016 Customer Strategist

Employee Culture Unlocks Customer-Centric Potential

Author Chester Elton shares tips on how leaders can tap into the power of employees.
April 7, 2016 Customer Strategist

Magnetic Cultures Attract Customers and Employees