CX Trends 2025

Must-know trends transforming the customer experience landscape

Unlock 2025: CX opportunities you can’t ignore on Jan. 23 at 1 p.m. ET

LinkedIn Live

Get expert insights on 2025 CX Trends

Brands have more data, insights, and possibilities at their fingertips than ever before – are you ready to seize the opportunities in 2025? Experts from TTEC and Everest Group will host an interactive discussion about 2025's top CX trends – and how to put them for work for your brand. Join us for this upcoming LinkedIn Live event:

Unlock 2025: CX opportunities you can’t ignore
Jan. 23 at 1 p.m. ET

Register now

Strategy Guide

CX Trends 2025 strategy guide

AI, data, and an evolving workforce are reshaping the industry. Are you ready the lead the change?
Read our Trends report to learn:

How to grow the value of your customer base
How AI will redefine the CX workforce
How data and insights can transform CX and EX

Download the strategy guide

Automation Trends Report

Top 3 trends for elevating CX with automation in 2025

Harness the full potential of AI and other tools to deliver next-level experiences. Read this report to learn:

What data should be guiding your strategy
Why it's time to redefine success
How to enable a seamless human-automation partnership

Download the report

Dive deeper into CX trends by industry

Government and public sector

Government and public sector

Data dominates, AI agents reign for pragmatic public sector enterprises in 2025

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Sales and revenue generation

Sales and revenue generation

The key to sales success in 2025? Turn conversations into conversions

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Financial services

Financial services

Banking, financial services can't be loyalty laggards in 2025

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Healthcare

Healthcare

Hopes for healthcare CX in 2025: Why I defy the cynics

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Retail

Retail

3 ways AI will transform retail experiences

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Trending CX priorities: Employee engagement continues to grow as a priority while, for the first time in four years, lowering costs will take on less urgency in 2025.

Trending CX priorities: Employee engagement continues to grow as a priority while, for the first time in four years, lowering costs will take on less urgency in 2025.

Additional CX Trends resources

Trust & Safety

Woman talking on speakerphone

Welcome 2025 with 3 ways to optimize fraud prevention

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CX Predictions

CX Trends: In 2025, AI and insights become truly transformative

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What brands are saying

Trending CX priorities: Employee engagement continues to grow as a priority while, for the first time in four years, lowering costs will take on less urgency in 2025.

TTEC poll: Employee engagement top CX priority for 2025

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