Client Stories

Automation decreases associates’ login time by 61%

A streamlined process saves associates 10 minutes per day

Wireless sales see 45% lift to the tune of $1.5B

The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.

AI-powered insights, expert training drive sales surge in 2 weeks

TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT

Unwavering support in a fast-evolving industry

For 25 years and counting, TTEC stands by telecommunications company at every step

Fueling sales growth in a dynamic industry through collaboration

For more than 20 years, TTEC has helped this telecommunications company grow

A customer experience roadmap for long-term success

Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.

Specialized support boosts B2B collections revenue

TTEC collections associates quickly hit 82% attainment rate

Media company slashes training time while elevating NPS

Redesigned curriculum boosts quality scores and reduces average handle times

Innovative, customized training program drives higher sales conversion rates

A telecom company saw big gains after shifting to TTEC offshore non-voice associates

Expert sales support boosts Net Promoter Score by 110%

TTEC solved a major telco company’s staffing challenge, produced higher sales conversion results, and improved the customer experience

Advanced lead nurturing unlocks millions in the sales pipeline

TTEC brought new life – and over $18 million in potential revenue – to a software company’s abandoned leads

RealSkill Bot closes learning gap, accelerates performance

TTEC helped a major telecommunications firm upgrade and enhance an underperforming training course with artificial intelligence, significantly improving learning effectiveness and efficiency