Client Stories

Back office support from India exceeds quality targets

TTEC partnered with a healthcare service provider to expand its operational footprint in India, increasing efficiency in provider data management and exceeding service standards

Digital innovation connects patients and interpreters in seconds

A mobile video-streaming application quickly put patients in touch with an interpreter, resulting in increased customer satisfaction and efficiency

Enhanced collaboration and efficiency in the cloud

By shifting various IT systems and applications into the cloud, LifeSource streamlined life-saving organ and tissue donation processes and increased employee productivity

Fast and reliable cloud guidance

We helped LifeGift make a smooth transition to Genesys Cloud, ensuring all aspects of the switchover were addressed, including technology deployment, user training, and cross-platform integrations

Netgain ramps up support with contact center transformation

The added features and functionality provided by a new contact center platform enabled the organization to serve customers faster, more effectively, and more accurately

Eliminate Non-Sales Calls, Drive Enrollments and Savings

We helped a major healthcare provider quickly redirect non-sales calls to increase enrollment applications and improve the member experience

Fast and experienced vaccine scheduling support

TTEC guided a major healthcare provider in quickly scaling and staffing its contact center to deliver urgent vaccine scheduling support

Reducing associate effort has outsized impact for GE Healthcare

When TTEC noticed a rising associate error rate, it proactively solved the issue, achieving a record-breaking error rate reduction

Achieve top CMS Star Ratings by providing accurate information on every call, every time

One of the largest U.S. healthcare plan providers achieved its optimal CMS Star rating with a modern knowledgebase, expert Star team, and innovative training using RealPlay™ platform bots and secret shopping teams

Licensed healthcare advocates: Ready on day one

TTEC’s innovative coaching model uses AI-enhanced platform and human expertise to ensure associates and team leaders have what they need to immediately start driving conversions

Swift COVID-19 vaccine support

TTEC enabled a pharmacy retailer to set up inbound and outbound hotline support for vaccine recipients in just a few weeks

Surpass associate learning and performance KPIs to boost enrollments, build member loyalty

One of the largest U.S. healthcare plan providers reinvigorated associate training through the award-winning RealSkill platform, a well-organized knowledgebase, and ongoing solutions enhancements