Client Stories | TTEC

April 30, 2021 Case Study Retail and eCommerce

Chipotle uncovers new customers and cross-sell opportunities

In a partnership with the fast-casual restaurant leader, we built a solution that captured and analyzed key customer information and insights, empowering a more meaningful and personalized customer experience
April 26, 2021 Case Study Retail and eCommerce

Handyman Connection builds stronger customer relationships with CRM data

We developed new and more effective processes and policies for capturing, storing, tagging, and leveraging Handyman Connection’s valuable customer data
January 22, 2021 Case Study Retail and eCommerce

Human + digital expertise = next-level e-commerce customer support

TTEC transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy
October 14, 2020 Case Study Retail and eCommerce

Transform first-time customers into loyal brand ambassadors

A leader in audio and video streaming, recording devices, and related software and accessories reversed negative customer perceptions with outstanding technical support
July 22, 2020 Case Study Retail and eCommerce

Fraud support breaks remote training barriers

One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety associates in an unprecedented event
July 17, 2020 Case Study Retail and eCommerce

Agile outsourced support from day one

End-to-end outsourced support delivers best-in-class results
November 12, 2018 Case Study Retail and eCommerce

A clear vision spurs sales and service

A near-shore team of brand ambassadors helps guide online customers through the sales and service journey
April 9, 2018 Case Study Retail and eCommerce

Banana Republic builds mental toughness

Providing leaders the drive and persistence to achieve results in an increasingly challenging retail environment
April 21, 2017 Case Study Retail and eCommerce

Get found, sell more
March 29, 2017 Case Study Retail and eCommerce

Next-gen self-service contact center improves CX and saves money

$2.5 million in savings and 85% FCR for retailer through more automatic IVR options
June 26, 2016 Case Study Retail and eCommerce

Saving Cyber Monday sales

Our client was using two outsourcing providers. One provider experienced a critical dive in systems performance. We were able to stand up 3,000 associates in 36 hours.
December 13, 2014 Case Study Retail and eCommerce

icStore for multichannel customer service

Our client was looking to improve their customer experience by implementing a virtual contact center. We built an on-premises contact center and maintained a 1,200-associate virtual contact center