December 11, 2023 Case Study Retail and eCommerce Intelligent automation reduces call transfers by 98% The right technology empowers associates to help customers faster
December 11, 2023 Case Study High Tech Reimagined workflows, tools help cut video production time nearly 40% A high-tech brand came to TTEC for help finding the perfect partner – turns out, we were it
November 10, 2023 Case Study High Tech Skilled tech support slashes hold times 93% Expert associates and the right CRM drive better, faster resolutions
October 5, 2023 Case Study Hypergrowth and Startups Proactive partnership boosts CSAT at fast-growing startup TTEC Agility met brand’s early needs – and we keep growing together
September 19, 2023 Case Study High Tech The right blend of tech support and CX enables better, faster resolutions TTEC’s tech support associates help company achieve 90% CSAT
August 8, 2023 Case Study Public Sector and Government Health benefits exchange hits staffing sweet spot Partnership with TTEC ensures ideal staffing and service levels for customers in their preferred languages
July 12, 2023 Case Study Media and Entertainment $4.9M annual savings unearthed for a peripheral gaming device client TTEC’s Operational Consulting team serves up 30 recommendations to cut cost and optimize CX for customers and employees
June 22, 2023 Case Study Retail and eCommerce TTEC helped fitness brand realize the benefits of outsourcing Expert, offshore support improves customer experience with 60% cost reduction
June 18, 2023 Case Study High Tech Advancing a leading U.S. university's natural language processing technology
June 14, 2023 Case Study Retail and eCommerce The right work-from-home strategy cuts associate attrition by 63% TTEC helped a luxury retailer improve outcomes for associates and customers
May 26, 2023 Case Study Financial Services and Insurance Fortune 100 firm adopts culture of compliance with customer support ramp-up Training and coaching accelerate speed to proficiency while maintaining KPIs
May 15, 2023 Case Study Healthcare Wellness company conquers seasonal surge, cuts backlog with TTEC Our associates ramped quickly to offer omnichannel support when it mattered most
