Client Stories

AI-enhanced coaching sends productivity soaring 97%

Next gen QA solution boosts associate experience, customer sentiment for CPG firm

Proactive partners brew a stronger customer experience

TTEC helped a retailer stay customer-focused as it grew

Specialized support boosts B2B collections revenue

TTEC collections associates quickly hit 82% attainment rate

Customer correspondence hits new quality targets for retail chain

AI-enhanced writing tool supports clear, concise, engaging emails while raising associates’ confidence and productivity

Expert outsourced collections team drives fast results

TTEC helped a growing company when its in-house team struggled to scale

Workforce optimization model cuts costs estimated $9.5M annually

Proactive Solution approach and a culture of accountability save 40%, improve service levels 75%

Expert B2B collections approach generates $5M in 90 days

A humanized collections strategy delivered fast results

Generative AI answers transform associate productivity

Let Me Know AI-enhanced system significantly reduced AHT and associate stress

eNPS at healthcare contact center jumps 21% with interactive AI training bots

Customized to client-specific call drivers, new curriculum, bots, and sandbox lift quality scores 4%

Voice enhancement lifts NPS 9% for major health group

AI-enabled solution blocks ambient noise during customer interactions to improve audio clarity, CX, and AHT

Makeover of health plan’s knowledgebase sends engagement and accuracy soaring

NPS survey exposes how flawed system design forced users to devise their own workarounds

Expert flexibility

A wellness brand elevates its omnichannel member experience with a nimble and expert support staff