Client Stories

Offshore delivery model earns 95%+ quality scores

Knowledgebase upgrade, continual feedback and coaching elevate performance for a great customer journey at finance company

AI-powered insights, expert training drive sales surge in 2 weeks

TTEC’s unique Service to Sales methodology jumpstarts revenue and boosts CSAT

High water mark for healthcare

When all aspects of the contact center flow in sync at peak performance, that’s poetry in motion

Expert support and proactive solutions drive CX growth

TTEC’s strategy, people, and tools boost efficiency and lower costs

Proactive partnership levels up gaming brand's customer experience

TTEC helps strike the right balance of expert support, proactive solutions, and workforce improvements

Unwavering support in a fast-evolving industry

For 25 years and counting, TTEC stands by telecommunications company at every step

Fueling sales growth in a dynamic industry through collaboration

For more than 20 years, TTEC has helped this telecommunications company grow

Better leaders drive member loyalty

Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.

Insurance company optimizes back-office operations by 20%

A Canadian insurer eliminated waste in its back-office operations, resulting in happy customers — and happy employees

Simulated learning accelerates great service

Our client was struggling to meet its customer service needs with both new associates and tenured employees failing to meet goals. We built a virtual contact center that helped associates train with real-world scenarios.

A customer experience roadmap for long-term success

Our client was at a crossroads with increased competition. We helped them create a customer-centric vision and build a new CX roadmap.

AI-enhanced coaching sends productivity soaring 97%

Next gen QA solution boosts associate experience, customer sentiment for CPG firm