October 6, 2022 Case Study Communications Innovative, customized training program drives higher sales conversion rates A telecom company saw big gains after shifting to TTEC offshore non-voice associates
September 28, 2022 Case Study Retail Banking Bank fulfills OCC regulatory directive in record time TTEC helped a multinational bank complete an unexpected review of nearly 3M calls
September 22, 2022 Case Study Retail and eCommerce Scoring better resolution rates with a deep dive into the customer journey TTEC helped identify and fix problems that delayed the customer warranty process
September 15, 2022 Case Study High Tech Expert lead qualifying and nurturing generates $6.5M in pipeline revenue TTEC helped a software company clear a huge backlog of leads and focus on the ones that matter
August 16, 2022 Case Study Public Sector and Government Inside sales outsourcing nearly doubles outbound calls, jump-starts growth TTEC sales reps took call volume and profit to new heights for a bulk fuel distributor
August 15, 2022 Case Study Retail and eCommerce A strategic solution to growing backlog saves company $3.5 million a year Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations
June 17, 2022 Case Study Retail and eCommerce The CRM destination for luxury travelers When our client experienced rapid and substantial growth they realized it wouldn’t be possible to deliver the top-tier service of the past. We were able to design a customized solution that achieved their goal.
May 10, 2022 Case Study Healthcare Payers Customer support helps slash wait times by 97% during open enrollment TTEC empowered a health benefits company to handle more calls, better and faster
May 6, 2022 Case Study Hypergrowth and Startups Ready, set, launch: Emerging insurtech builds a brand-new support operation A new insurtech firm needed a strategic partner to help build its customer support from the ground up
April 13, 2022 Case Study Communications Expert sales support boosts Net Promoter Score by 110% TTEC solved a major telco company’s staffing challenge, produced higher sales conversion results, and improved the customer experience
April 4, 2022 Case Study Hypergrowth and Startups Fintech firm retains at-risk customers with proactive outreach and simplified experiences TTEC helped a hypergrowth fintech firm respond to more customers in less time and generate more qualified marketing leads using our digital sales expertise and industry know-how
March 10, 2022 Case Study Retail and eCommerce Overcome growing pains and jump-start sales with a unified inside sales approach A consistent pricing strategy helped a fast-growing company drive big sales and profit gains
