Client Stories

Online travel platform helps more customers faster with 36% jump in productivity

Re-imagined benchmarks and associate training led to significant drop in AHT

Sports betting firm moves fast, wins big with skilled outsourced customer support

TTEC launched expert, nearshore, digital support within 45 days across multiple lines of business

Flexible sales support generates 8x ROI during seasonal volume surge

TTEC sales team provided fast, expert, short-term help when a fire safety company needed it most

Robust CX strategy enables healthcare company to roadmap for growth

Data is the linchpin of triumphs in customer experience, smart staffing, innovative technology, and operational savings

Training makeover revives associate engagement and improves AHT

A new curriculum suited for today’s hybrid work environment and a robust, user-friendly knowledgebase boost resolution rates and new hire satisfaction scores

Policy annotation flags issues easier

6M user-generated content posts reviewed

Expert back-office support helps recover 40K+ defrauded accounts

TTEC associates tackled an online marketplace’s fraud problem, saving the company $16M

New hire training catapults NPS at healthcare company

Scores surge 164% with an approach that proves to associates they hold power to make positive impact

Media company slashes training time while elevating NPS

Redesigned curriculum boosts quality scores and reduces average handle times

GE Healthcare cuts associate training time by 38%

The company saw quality scores rise and error rates fall after streamlining its new-hire training

Insights from speech analytics help grow monthly sales by 65%

TTEC helped a logistics company discover which sales techniques worked best, jump-starting revenue

TTEC sales team plays by a new book, with amazing results

With a unified and persona-driven approach, SDRs are starting more conversations with leads