Client Stories

Expert back-office support helps recover 40K+ defrauded accounts

TTEC associates tackled an online marketplace’s fraud problem, saving the company $16M

New hire training catapults NPS at healthcare company

Scores surge 164% with an approach that proves to associates they hold power to make positive impact

Media company slashes training time while elevating NPS

Redesigned curriculum boosts quality scores and reduces average handle times

GE Healthcare cuts associate training time by 38%

The company saw quality scores rise and error rates fall after streamlining its new-hire training

Insights from speech analytics help grow monthly sales by 65%

TTEC helped a logistics company discover which sales techniques worked best, jump-starting revenue

TTEC sales team plays by a new book, with amazing results

With a unified and persona-driven approach, SDRs are starting more conversations with leads

Innovative, customized training program drives higher sales conversion rates

A telecom company saw big gains after shifting to TTEC offshore non-voice associates

Bank fulfills OCC regulatory directive in record time

TTEC helped a multinational bank complete an unexpected review of nearly 3M calls

Scoring better resolution rates with a deep dive into the customer journey

TTEC helped identify and fix problems that delayed the customer warranty process

Expert lead qualifying and nurturing generates $6.5M in pipeline revenue

TTEC helped a software company clear a huge backlog of leads and focus on the ones that matter

Inside sales outsourcing nearly doubles outbound calls, jump-starts growth

TTEC sales reps took call volume and profit to new heights for a bulk fuel distributor

A strategic solution to growing backlog saves company $3.5 million a year

Operational efficiencies help manufacturer cut costs, reduce backlog, and decrease escalations