CRM and Systems
Integrations
It's all about (customer) relationships.
Integrate and connect everything you
know about your customers.
CRM and Systems
Integrations
It's all about (customer) relationships.
Integrate and connect everything you
know about your customers.
Gain a true 360-degree view of your customer relationships
The development of a seamlessly integrated contact center and customer relationship management (CRM) solution alleviates the pain points of multiple screens, disparate applications, and disconnected experiences.
Improve your KPIs
Employee productivity, operational efficiency, and customer satisfaction are improved when CRM and other systems are integrated fully into a company's contact center.
90 daysto a modern, fully integrated CRM solution
Consistency is key for great CX
Our CRM solutions integrate data from every channel to give brands a complete picture of their customer relationships, making every interaction a continuation from the last and providing customers with consistency across all channels.
96%member retention rate maintained through merger
Empower your associates
Providing full access to all relevant data, our CRM solutions empower and enable associates with all of the information they need to deliver exceptional customer experiences.
86%reduction of basic inquiries handled by associates
Top 3 trends for elevating CX with automation in 2024
The power of AI and intelligent automation is undeniable, and technology is evolving faster than ever. There are many benefits automation brings to contact centers – well beyond just cost containment – but brands need to be thoughtful and strategic when deciding where and how to use it.
Top 3 trends for elevating CX with automation in 2024
More insights from TTEC
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Top 3 trends for elevating CX with automation in 2024
Harness the full potential of AI and other tools to deliver next-level experiences
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Skilled tech support slashes hold times 93%
Expert associates and the right CRM drive better, faster resolutions
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Brewing a Turnaround at DAVIDsTEA
The retailer shares insights on its data-driven transformation and loyalty lessons learned.
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Big Data: What Are Firms Actually Doing With It?
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Big Data’s 5 Missing Ingredients
The volume and velocity of data has exploded, but not enough has changed in the way organizations have leveraged and applied data.
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4 CRM Trends Driving CRM Innovation
CRM Technology capabilities provide new opportunities to improve the customer experience.
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3 customer experience predictions that will reshape banking
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3 new customer expectations that can’t be ignored
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Here’s how retailers are shifting from surviving to thriving in a new normal
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A more powerful app for today’s customers
We partnered with AllRegs to redesign its flagship app, delivering enhanced functionality, updating the underlying technology, and greatly improving the user experience
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Handyman Connection builds stronger customer relationships with CRM data
We developed new and more effective processes and policies for capturing, storing, tagging, and leveraging Handyman Connection’s valuable customer data
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6 Ways to Unlock the Hidden Value of IT in CXaaS Programs
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