Customer Retention and Loyalty
Leverage technology, analytics, and specially-trained sales associates to help brands drive new revenue and keep customers happy.
Customer Retention and Loyalty
Leverage technology, analytics, and specially-trained sales associates to help brands drive new revenue and keep customers happy.
Grow your customer lifetime value
With more options for consumers than ever before, establishing a strong relationship from the first interaction is key, but it is equally important to nurture that relationship over time. Our integrated end-to-end retention and loyalty solutions leverage a digital and human workforce to help increase advocacy and customer lifetime value.
Turn happy customers into brand ambassadors
Your most valuable customers are the ones who already know and love your brand. Keep your customers coming back for more with tailored strategies that create deeper engagement and drive more revenue.
50%drop in customer churn and 15% increase in renewal rates
Increased retention equals increased sales
Loyal customers spend 67% more than new customers. Our digitally-enabled customer retention and loyalty solutions help you hit key business goals faster by investing in current customer relationships, reducing customer attrition and building strong relationships.
33%CSAT increase and 14% reduction in AHT
Strengthen your customer relationships
It costs 5x more to acquire new customers than to strengthen relationships with current ones. Yet, many organizations spend more money and time seeking out new ones. A focus on customer retention pays off long-term and can help your company work smarter, not harder.
104%increase in Net Promotor Score, from +25 to +51
B2B Sales Trends
Customers expect interactions to be frictionless, fast, and increasingly personalized – and there’s no time to waste when it comes to winning them over. Sales teams that can’t stay ahead of changing preferences and on the cutting edge of new technology will lose leads and customers to those that do.
B2B Sales Trends
More insights from TTEC
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Customers last when you put them first
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Better leaders drive member loyalty
Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.
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Sales outsourcing ROI worksheet
How much ROI can your company realize through outsourcing?
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Customers are your ‘ace in the hole’ during uncertain times
CX do’s and don’ts to prepare for potential economic shifts
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Business in Bloom
The perennial success of 1-800-Flowers.com comes from its commitment to customers, partners, and employees. CEO Jim McCann shares how constant dialogue with these groups leads to customer experience improvements.
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Brewing a Turnaround at DAVIDsTEA
The retailer shares insights on its data-driven transformation and loyalty lessons learned.
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Aldo Crowns User-Generated Content King
A global footwear company makes customers the leading voice.
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The 4 Steps to Becoming a Customer-Centric Airline
Airlines must redirect their sights from cost containment to customer centricity to arrive at long-term success.
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4 Retail Bad Habits to Break
Strengthen loyalty and win back the capricious customer.
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3 ways to turn first-time electric vehicle owners into loyal customers
EV sales are surging, capture customer attention with end-to-end support.
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