Transform experiences with our innovative healthcare payer services
Our healthcare payer CX solutions empower your organization
with AI-enhanced insights and seamless member engagement
Transform experiences with our innovative healthcare payer services
Our healthcare payer CX solutions empower your organization
with AI-enhanced insights and seamless member engagement
From CX strategy to AI-enhanced healthcare payer technology services, TTEC offers a full range of support to ensure that healthcare payers can serve members with confidence. TTEC's proven strategies ensure smooth open enrollment launches, superior member support, and regulatory expertise while achieving client goals.
TTEC healthcare payer services
Revenue cycle management
Revenue cycle management
Provider network management
Provider network management
Services-care management services
Services-care management services
Member management and engagement
Member management and engagement
Advanced healthcare
payer solutions
Ultra-segmentation of member intents: Empower your advocates with AI-enhanced segmentation of member intents.
Proven healthcare expertise: Leverage 20+ years of member management to reach for the (CMS) stars with your CX strategy.
Predictive analytics for risk management: Use AI and analytics to predict and mitigate risk based on claim histories and member data.
Hyperautomation in member services: Automate member inquiries, appointment requests, and billing support for quicker resolutions and better engagement.
Generative AI for contact centers: Personalize member interactions and reduce handling time through AI-enhanced voice and chat solutions, along with employee training and associate augmentation.
Benefits
for healthcare payers
Enhanced member experience
By focusing on member acquisition and retention, TTEC ensures a seamless experience for new and returning members.
25% enrollment increase
READ THE CASE STUDYImproved conversion rates
TTEC's expertise and AI-enhanced healthcare payer technology tools help clients achieve significant increases in conversion rates during open enrollment.
73% surge in enrollments
READ THE CASE STUDYCost savings
Clients have reported substantial cost savings thanks to optimized workflows and effective expert associates.
$3.5M in cost savings
READ THE CASE STUDYCustomization and flexibility
Tailored solutions meet the unique needs of any organization, whether 50 seats or 500, and can be delivered in virtually any language while maintaining compliance.
76% licensed associate growth
READ THE CASE STUDYLower employee attrition
TTEC's focus on quality training and employee satisfaction results in substantial reductions in attrition rates to enhance workforce stability.
7.5% jump in employee satisfaction
READ THE CASE STUDY
Don't take our word for it,
listen to our clients
The future of healthcare payer services and solutions
An integrated ecosystem that puts patients at the center can enhance healthcare services by improving patient care, operational efficiency, and reducing costs. Eliminating friction points and cutting edge real time automation can help make healthcare more human and are key healthcare payer solutions to raise the quality of care. We help organizations sort through the maze of healthcare payer technology solutions and disjointed customer service to transform their patient care across all touchpoints. In this strategy guide, learn about concierge care and how it can improve member experience and build trust. Also explore nearshore/offshore delivery options to reduce costs while improving payer communication services. We also outline the role of health analytics payer operations and the importance of healthcare payer data analytics and personalization.
More insights from TTEC
-
Calm, cool, and coordinated: Healthcare’s next iteration
Read the blog post -
From compliance to competitive advantage: How CX impacts new CMS measures
Proactive CX strategies key to better Star Ratings
Read the article -
Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
Read the blog post -
The promise of kinder healthcare CX is within reach. Here's how it looks
An integrated ecosystem that puts patients at the center will improve outcomes and save costs
Read the strategy guide -
Better leaders drive member loyalty
Since highly engaged members are less likely to leave, this payer wanted to provide its associates with the tools necessary to engage every member calling in. Through our coaching and mentoring solution, we helped enhance every customer interaction.
Read the case study -
2024 Enrollment Season: Another year of stellar conversion with improved attrition
Speed to proficiency a key ingredient of enrollment success for multiple clients
Read the white paper -
AI-human blend will be a top healthcare customer experience trend in 2024
Read the blog post -
3 ways HMEs blend tech and talent to lift CX
Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets
Learn more -
Reach for the CMS Star Ratings
5 ways to transform the healthcare experience
Read the strategy guide -
Health plans and medical suppliers can tame seasonal spikes in Little Red Hen style
Read the blog post -
Compassion bots: The softer side of AI for AEP
Algorithms incorporate empathy data to train heath plan support associates to be nice and productive
Read the article -
How to rock enroll: TTEC Healthcare CX Series plots path to signup success
Read the blog post
