Trust and
Safety
Travel and Hospitality companies are uniquely vulnerable to bad actors. We help you safeguard data and content.
Trust and
Safety
Travel and Hospitality companies are uniquely vulnerable to bad actors. We help you safeguard data and content.
Secure and protect data, personal identifiable information, and prevent fraud
One of the biggest issues facing Travel and Hospitality organizations today is the proliferation of online fraud, impacting customer experiences and your bottom line. Expert Fraud Prevention, Detection and Trust and Safety Services protect your reputation and your customers and clients from bad actors. For 30+ years, our human experts, backed by state-of-the-art technology, deliver industry leading Trust, Safety, and Fraud prevention Services.
Account security
Investigate Account takeovers, Ensure account security and verification – authenticate ID’s, check internet presence, check for consistency in information submitted across different sections of the member account.
86% reduction in basic inquiries through self-service
READ THE CASE STUDYCredit card fraud prevention and safe harbor
Online credit card fraud prevention. Quickly detect fraud to prevent chargebacks to client and protect their customers against online credit card fraud threats. Risk and chargeback mitigation and unauthorized payment cancellation. Appeals and mediation between parties.
34 second reduction in production time and 64% containment rate
READ THE CASE STUDYContent moderation
Content moderation to identify Fraudulent activities including fake images, fake ID's, fake listings, fake offers and fake news.
60 second reduction in average handle time with quality
READ THE CASE STUDY
Smart Solutions: AI, CX Ready to Help Reverse Hospitality Labor Shortages
The hospitality industry faces a daunting challenge: trying to deliver the type of seamless and personalized experiences travelers expect while grappling with a major labor shortage. How can brands manage, especially during peak travel season? Investing in AI and CX can help.
Smart Solutions: AI, CX Ready to Help Reverse Hospitality Labor Shortages
More insights from TTEC
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Manual fraud investigations plummet 66%, leading to $3.5 million in savings
Improving fraud filter accuracy reduces false positives for a better shopper and seller CX
Read the case study -
Fraud management, AI, discipline drive $91M savings for travel company
TTEC delivers 850% ROI via refined fraud filters and more expansive review/authentication of transactions
Read the case study -
Avelo Airlines embraces automation to help customer journeys take off smoothly
Fast-growing airline strives to keep CX at the forefront
Read the article -
Elevate experiences with connected travel agents
Download the datasheet -
Elevate the customer experience to suite standards in hospitality
Download the datasheet -
4 ways AI-enabled knowledge bases can transform travel CX
Read the blog post -
Trustfall or trust fail? CX levers build loyalty for digital payments apps
Read the blog post -
Connected Travel: The road more traveled
Setting the standard for customer experience excellence in connected travel
Download the datasheet -
TTEC Assure: Because your trust is our priority
The proactive partner in safeguarding your contact center operations
Watch the video -
Short-staffed for the summer travel surge? It’s AI and CX to the rescue
Read the blog post -
Smart Solutions: AI, CX Ready to Help Reverse Hospitality Labor Shortages
Watch the webinar -
Overcome the hospitality labor shortage with the right mix of AI and CX
Read the blog post
customer relationships? Get on the road again with happy customers.
