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Trust and
Safety
Travel and Hospitality companies are
uniquely vulnerable to bad actors. We help you safeguard data and content.Secure and protect data, personal identifiable information, and prevent fraud
One of the biggest issues facing Travel and Hospitality organizations today is the proliferation of online fraud, impacting customer experiences and your bottom line. Expert Fraud Prevention, Detection and Trust and Safety Services protect your reputation and your customers and clients from bad actors. For 30+ years, our human experts, backed by state-of-the-art technology, deliver industry leading Trust, Safety, and Fraud prevention Services.
Account security
Investigate Account takeovers, Ensure account security and verification – authenticate ID’s, check internet presence, check for consistency in information submitted across different sections of the member account.
86% reduction in basic inquiries through self-service
READ THE CASE STUDYCredit card fraud prevention and safe harbor
Online credit card fraud prevention. Quickly detect fraud to prevent chargebacks to client and protect their customers against online credit card fraud threats. Risk and chargeback mitigation and unauthorized payment cancellation. Appeals and mediation between parties.
34 second reduction in production time and 64% containment rate
READ THE CASE STUDY
Content
moderation
Content moderation to identify Fraudulent activities including fake images, fake ID's, fake listings, fake offers and fake news.
60 second reduction in average handle time with quality
READ THE CASE STUDY
Revolutionize staffing
with the right AI tools
The hospitality industry faces a daunting challenge: trying to deliver the type of seamless and personalized experiences travelers expect while grappling with a major labor shortage. How can brands manage, especially during peak travel season? Investing in AI and CX can help. In this webinar, TTEC travel expert Matus Valo, along with AI specialists Richard Schuman of Level AI and Paulette Chafe of Zendesk, explore the best practices and innovative strategies to overcome workforce challenges.
Watch the Webinarcustomer relationships? Get on the road again with happy customers.