November 9, 2023 Trends Report CX Trends for 2024 4 megatrends shaping the future of customer and employee experiences
October 31, 2023 Strategy Guide Financial Services and Insurance AI/CX value chain analysis: Bank loans Bring humanity to customer interactions with thoughtful deployment of automation, AI, and people assets
September 24, 2023 Strategy Guide Healthcare Reach for the CMS Star Ratings 5 ways to transform the healthcare experience
August 22, 2023 Strategy Guide Public Sector and Government 4 real-world AI applications for transportation Secure cost savings and improve the customer experience with strategies that raise and sustain the public trust
August 3, 2023 Strategy Guide Communications Answer the call for better CX: Know what customers want How to serve the top 5 customer intents for telecom
July 7, 2023 Strategy Guide Financial Services and Insurance 3 banking fraud mitigation strategies Master the balancing act: Protection without friction to safeguard CX
April 10, 2023 Strategy Guide Financial Services and Insurance Ease nervous banking customers with rock-solid customer support 3 CX best practices to optimize contact center operations amidst uncertainty and change
March 3, 2023 White Paper Don’t Just Choose Another Vendor, Select A Revenue Development Partner If you want to lower your customer acquisition, retention, and expansion costs, you’ve got to improve your ROI on sales and marketing efforts.
February 24, 2023 White Paper Healthcare Open enrollment triumphs light path to record-breaking results With TTEC as your partner, record-breaking results are within reach
January 19, 2023 Strategy Guide Raise your voice for customer success Optimize the voice CX channel in a digital-first world
