AI-enhanced CX for Associates - Say Hi to Henry
For associates, it’s a companion: Help associates work faster and smarter by automating repetitive tasks, putting relevant information at their fingertips, and customizing their training to their learning style.
More insights from TTEC
-
AI-enhanced CX for Leaders - Meet Ian
Watch the video -
AI-enhanced CX for Customers - Meet Chloe
Watch the video -
AI-enhanced CX for Team Leaders - Meet Carla
Watch the video -
AI in the real world: Real solutions for real contact center stars
Read the strategy guide -
4 ways AI-enabled knowledge bases can transform travel CX
Read the blog post -
Conversational AI vs. conversation AI: What’s the difference (and why does it matter)?
Read the blog post -
CXO Assessment: Workforce Optimization
Struggling with long customer wait times and other service objective inefficiencies? We can help.
Download the toolkit -
Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
Read the blog post -
Automation decreases associates’ login time by 61%
A streamlined process saves associates 10 minutes per day
Read the case study -
Trustfall or trust fail? CX levers build loyalty for digital payments apps
Read the blog post -
Rwanda Tech & BPO Summit: A roadmap to positive impact
Read the blog post -
Wireless sales see 45% lift to the tune of $1.5B
The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.
Read the case study