AI-enhanced CX for Customers - Meet Chloe
For customers, it’s a concierge: Gain a deeper understanding of what your customers want and personalize their experiences with journeys informed by channel, automation, and language preferences.
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AI-enhanced CX for Leaders - Meet Ian
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AI-enhanced CX for Associates - Say Hi to Henry
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AI-enhanced CX for Team Leaders - Meet Carla
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AI in the real world: Real solutions for real contact center stars
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4 ways AI-enabled knowledge bases can transform travel CX
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Conversational AI vs. conversation AI: What’s the difference (and why does it matter)?
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CXO Assessment: Workforce Optimization
Struggling with long customer wait times and other service objective inefficiencies? We can help.
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Payers and PBMs: Be the voice of clarity amid coming IRA and CMS healthcare changes
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Automation decreases associates’ login time by 61%
A streamlined process saves associates 10 minutes per day
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Trustfall or trust fail? CX levers build loyalty for digital payments apps
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Rwanda Tech & BPO Summit: A roadmap to positive impact
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Wireless sales see 45% lift to the tune of $1.5B
The SMB market is one that our client was looking to get into. They sought our help to design, deliver, and manage a solution that would capitalize on their skills across a variety of channels.
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